Deputy Chief ICT Officer (Digital Service Development: 2022 – 2023)
Government Technology Agency, Bhutan.
Digital Service Development
● Plan, coordinate, and manage application enhancement and development projects within the department.
● Transform business function requirements and objectives into appropriate technical solutions that meet user needs.
● Develop and manage detailed project plans, schedules, and cost estimates to ensure successful delivery within budget and timelines.
● Provide technical expertise and support in implementing new IT projects and initiatives until systems reach functional stability.
● Lead agile, cross-functional teams in delivering secure, scalable, and user-centred digital services.
● Conduct user research and interface design to improve usability, accessibility, and inclusivity of services.
● Prepare user guides, training materials, and documentation, and deliver training sessions to support adoption and effective system use.
● Coordinate the development of test cases and oversee testing activities to ensure system reliability and quality.
● Monitor and analyse system and service performance, applying continuous improvement practices.
● Ensure data security, interoperability, and compliance with accessibility standards to build trust and meet organisational and policy objectives.
Sr. ICT Officer (ICT Management Division: 2015 – 2022)
Government Technology Agency, Bhutan.
Digital Transformation: Digital Drukyul Project
● Conducted stakeholder meetings to gather requirements, get consensus and ownership
● Established the taskforce members, technical groups and board members
● Assessed existing IT infrastructure, systems, and processes to identify gaps and digital readiness.
● Developed a strategic roadmap aligned with agencies goals and national digital policies.
● Selected and implemented appropriate digital platforms while upgrading and integrating legacy systems.
● Streamlined and automated business processes to enhance efficiency and service delivery.
● Provided capacity and capabilities development to technical and group task members using UDEMY and IMOCHA platforms.
● Executed phased implementation of digital initiatives with periodic reporting and monitoring.
● Maintained consistent communication with stakeholders and regular meetings.
● Generated report and presented to the board members.
● Used ASANA and Trello to update, assign tasks, generate reports, and manage the overall project.
● Used Google Suite and Google Meet (paid version) for email exchange, data sharing and online meetings.
ICT Officer (Research division: 2009 – 2012)
Government Technology Agency, Bhutan. (erstwhile Department of IT and Telecom, Ministry of
Information and Communication, Bhutan)
● Language Localization Project: (PAN localization project).
● Conducted research, information gathering and stakeholder engagement
● Formed a task force group and project management unit.
● Developed project plan and roadmap
● Engaged technical partners and built capacity.
● Initiated language technology development mainly using LINUX.
● Reported and shared knowledge with regional partners.
● Published research paper and project findings.